No Refund Policy

Effective date: 8 November 2026 · Operated by iBtech ("the Company") · brandwyn.in · info@brandwyn.in

1. All sales are final

Brandwyn is a prepaid, fixed-term service. When you buy a subscription package or an AI credit pack, the sale is final. We do not offer refunds, cancellations, pro-rated credits, exchanges or transfers for any reason, including, without limitation:

unused time remaining on a subscription term, whether you stop using the service, change your mind or no longer need it;
unused AI credits, whether from a package allowance or a top-up pack;
a connected platform (Meta, LinkedIn, X, Bluesky, Google, TikTok, Pinterest or another) changing, restricting or withdrawing its API, rejecting content, or suspending an account;
AI output that you decide not to use, or marketing results that fall short of your expectations;
suspension or termination of your account for breach of the Terms and Conditions;
failure to use the service, forgetting that a term was running, or buying the wrong package duration;
price changes introduced after your purchase.

Because subscriptions are fixed-term and do not renew automatically, there is nothing to cancel: a package simply runs until its end date and then expires. The free trial exists so that you can test every feature before paying; please use it to make sure Brandwyn fits your needs.

2. The only exceptions

We will make an exception only in the following cases:

Duplicate charge. If you were charged more than once for the same purchase because of a payment-gateway or technical error, we will reverse the duplicate charge in full.
Charged with no service delivered. If a payment was captured but, because of an error on our side, the package or credits were never applied to your workspace and we are unable to apply them, we will refund that payment.
Where the law requires. If applicable consumer-protection law gives you a non-waivable right to a refund in a specific situation, we will honour that right to the extent the law requires.

Refunds under these exceptions are made to the original payment method through Razorpay. Processing typically takes 5 to 10 working days after we approve the refund, depending on your bank. Refund amounts are the amount paid for the affected transaction, including GST where it was charged on that transaction.

3. Chargebacks

Please contact us before raising a dispute with your bank or card issuer. We respond to every request. If a chargeback is raised on a purchase that is not covered by section 2, we may suspend the workspace until the dispute is resolved and may contest the chargeback with the records of the service delivered.

4. How to contact us

To report a duplicate charge or a payment that was not applied, email info@brandwyn.in from the email address on your Brandwyn account with:

your workspace (agency) name and the administrator's email;
the Razorpay payment ID(s) or the invoice number(s), with the date and amount;
a short description of what happened.

We will acknowledge within two working days and tell you the outcome within ten working days of receiving the information we need.

5. Relationship to other documents

This policy forms part of the Terms and Conditions. Fees, taxes, subscription terms and AI credits are described there and on the pricing page. We may update this policy by posting a new version with a new effective date; the version in force at the time of your purchase applies to that purchase.

6. Company details

Brandwyn by iBtech ("the Company"). Website: brandwyn.in. Email: info@brandwyn.in. Registered office address and GST registration details are shown on your invoice and are available on request.